Effective Date: 23/06/26 Star Mentorship Academy ("we", "our", "us") respects your privacy and is committed to protecting the personal information of students, parents, guardians, and website visitors.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, book a consultation or demo, communicate with us, or use our educational services.1. Information We Collect We may collect the following information:
Parent/Guardian Information
- Full name - Mobile/WhatsApp number - Email address - City/Country - Preferred consultation or class timings - Information provided during consultation or enquiry
Student Information - Student's name - Age - Grade/Class - School/curriculum information - Subjects requiring support - Academic goals - Learning preferences - Academic strengths and areas for improvement - Information voluntarily provided by the parent/guardian during an assessment or consultation
Technical Information
When you visit our website, certain technical information may be collected automatically, such as: - IP address - Browser and device information - Pages visited - Website interaction information - Approximate location information - Cookies and similar technologies
We may use analytics and advertising technologies, including Meta Pixel and similar tools, to understand website activity and measure the performance of our marketing campaigns.
2. How We Use Your Information
We may use the information collected to:
- Respond to enquiries and consultation requests - Schedule demos, consultations, and classes - Understand the student's academic requirements - Prepare personalized learning recommendations - Provide educational services- Communicate with parents/guardians regarding classes and student progress - Send class updates, reports, reminders, and relevant service communications - Process payments and maintain service records - Improve our teaching services and website - Measure advertising and marketing performance - Prevent fraud, misuse, or unauthorized activity - Comply with applicable legal and regulatory requirements
We will use personal information only for legitimate and relevant purposes connected with our services.
3. Consent
By voluntarily submitting information through our website forms, consultation forms, enquiry forms, or other communication channels, you acknowledge that you have provided the information for the purposes explained in this Privacy Policy. Where consent is required by applicable law, we will seek consent in an appropriate manner. You may withdraw consent where applicable by contacting us using the contact details provided below. Withdrawal of consent may affect our ability to provide certain services that require the relevant information.
4. Children's Information
Our services are intended to support students, including minors. Where information relating to a student under the applicable age of consent is provided, we expect the information to be submitted by or with the authorization of the student's parent or lawful guardian. Parents or guardians should provide only information that is reasonably necessary for educational assessment and service delivery.
5. Sharing of Information
We do not sell or rent personal information to third parties. We may share information with trusted service providers where reasonably necessary to operate our business, such as: - Payment service providers - Website and hosting providers - Educational technology platforms - Communication and messaging platforms - Analytics and advertising platforms - Technical support providers - Authorized teachers, academic coordinators, or staff involved in providing educational services
Such sharing will be limited to what is reasonably necessary for the relevant purpose. We may also disclose information where required by applicable law, regulation, legal process, or a lawful governmental request.
6. Advertising and Analytics
We may use cookies, Meta Pixel, analytics tools, and similar technologies to understand how visitors use our website and to measure advertising effectiveness. These technologies may collect information about website visits and interactions. You may be able to manage cookies and certain advertising preferences through your browser or the relevant platform's settings.
7. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, complying with legal obligations, and protecting our legitimate interests. When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:- Request information about the personal data we process- Request correction of inaccurate information- Request deletion of personal information where applicable- Withdraw consent where processing is based on consent- Raise a concern or complaint regarding the processing of your information To exercise an applicable right, contact us using the details below.
10. Third-Party Links Our website may contain links to third-party websites, platforms, payment providers, or communication services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. The updated version will be published on this page with a revised effective date.
12. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: STAR Mentorship